Welcome to lumakkitchenware.com
LUMAK KITCHENWARE CO is committed to providing high-quality kitchenware to our customers. If you are not satisfied with your purchase, you may request a return or refund in accordance with the following policy.
1. Return Period
You may request a return or refund within 7 days of receiving your items.
Requests made after the 7-day window may not be accepted.
2. Eligible Return Situations
You may request a return or refund in the following cases:
- The product has quality issues
- You received the wrong item
- The product was damaged during shipping
- The product significantly differs from the order description
In the event of any of the above, please contact us promptly and provide your order details along with relevant photos.
3. Conditions for Non-Quality Related Returns
Items returned for personal reasons must meet the following conditions:
- Unused
- Undamaged
- Original packaging remains intact
- All accessories are included
- Suitable for resale
We reserve the right to refuse return requests that do not meet these conditions.
4. Non-Returnable Items
Returns or refunds are not supported in the following cases:
- Items that have been used or damaged by the customer
- Orders exceeding the 7-day return period
- Items missing original packaging, manuals, or accessories
- Items damaged due to improper use
5. Refund Process
The refund process is as follows:
- Contact customer service to submit a return request
- Receive return instructions after approval
- Ship the item back as instructed
- We receive and inspect the item
- The refund will be processed within 7 business days
Refunds will be issued to the original payment method.
6. Shipping Costs for Returns
- Returns due to quality issues, incorrect items, or shipping damage: Shipping costs are covered by us.
- Returns due to personal reasons: Shipping costs are the responsibility of the customer.
7. Return Address
All returned items must be sent to the following address:
LUMAK KITCHENWARE CO
124 EAST 4TH ST
SAN DIMAS, CA 91773
United States
8. Important Notes
- Please do not return items without prior confirmation from customer service.
- We recommend using a shipping method that offers tracking.
- Please include your order details inside the package to facilitate processing.
- Items must be securely packaged to prevent damage during transit.
9. Contact Us
If you have any questions, please contact us:
Company Name: LUMAK KITCHENWARE CO
Domain: lumakkitchenware.com
Email: [email protected]
Address:
124 EAST 4TH ST
SAN DIMAS, CA 91773
United States
Thank you for choosing lumakkitchenware.com.
We are committed to providing you with a safe, reliable, and high-quality shopping experience.